Return and Exchange

Return And Exchange Policy

RETURNS AND REFUND

  • Communicate with site officials on customer service numbers within 48 hours of receiving the order.
  • The product must be unused and carry the trademark as it is returned within the original packaging delivered.
  • Customer will be contacted and the order will be returned within 72 hours of receipt by the site's management for the return request.
  • Non-returnable items: underwear and perfumes.
  • Payment of refunds will be paid in 10-15 working days.
  • The shipping fee of 2KD paid during ordering will be deducted if the order is fully refunded unless the initial order has not been delivered to be full refund.
  • Embroidered or printed items cannot be exchanged or refunded.
  • Payment of refund will be made based on the order payment made between cash or MyFatoorah payment gateway.

 
EXCHANGE
 

  • Customers have right to exchange the items on or before 14days of time gap from the date of purchase.
  • Goods should be in good condition as per the purchase and items such as perfumes or underwear cannot be exchanged.
  • Gift items should be returned in the same condition.
  • First exchange will be of no charge and for more than once there will include delivery fees of 2KD.
  • Exchanges may include in size or color difference, other exchange returns apart from this should be contacted to the company official.
  • Embroidered or printed item cannot be exchanged.