Return and Exchange
Return And Exchange Policy
RETURNS AND REFUND
- Communicate with site officials on customer service numbers within 48 hours of receiving the order.
- The product must be unused and carry the trademark as it is returned within the original packaging delivered.
- Customer will be contacted and the order will be returned within 72 hours of receipt by the site's management for the return request.
- Non-returnable items: underwear and perfumes.
- Payment of refunds will be paid in 10-15 working days.
- The shipping fee of 2KD paid during ordering will be deducted if the order is fully refunded unless the initial order has not been delivered to be full refund.
- Embroidered or printed items cannot be exchanged or refunded.
- Payment of refund will be made based on the order payment made between cash or MyFatoorah payment gateway.
EXCHANGE
- Customers have right to exchange the items on or before 14days of time gap from the date of purchase.
- Goods should be in good condition as per the purchase and items such as perfumes or underwear cannot be exchanged.
- Gift items should be returned in the same condition.
- First exchange will be of no charge and for more than once there will include delivery fees of 2KD.
- Exchanges may include in size or color difference, other exchange returns apart from this should be contacted to the company official.
- Embroidered or printed item cannot be exchanged.