FAQ

How can I buy from thoubi.store ?

When you browse the different sections of the website you can choose the items you want to purchase by entering to the product page and choosing the wanted size and/or color and the quantity of that item then click the button "add to cart"

Repeat this process with each item you want to add to your cart

After adding items to your shopping cart push the small icon of the cart on the top right of the website then click "Checkout"

If you have a discount code (Coupon) you can use it by clicking on "Click here to enter your code"

Enter your personal information and then choose your country, area, street and e-mail and you must enter a valid phone number so you will be contacted when delivering your order to your doorstep

If you have any note about the order or delivery you can use the dedicated field for order notes

After filling all the above information please choose your payment method then click the button "Place order".

How do I know that my order is confirmed ?

When you click on the button "Place order" you'll receive a confirmation sms and e-mail containing your order number.

What are the available payment methods on thoubi.store ?

thoubi.store gives you the choice between two payment methods which are Cash On Delivery and payment via electronic cards such Knet,Visa and Mastercard.

How can I create an account on thoubi.store ?

To create an account on thoubi.store please click on the user icon on the top right of the website then fill your information in the specific fields then confirm by clicking "Register".

What are the benefits of creating an account on thoubi.store ?

When you create an account on thoubi.store you will get exclusive offers and special discounts, add to that you will receive our latest news about new arrival products.

Can I exchange my order ?

You can request exchange for one item or more within three days from receiving your order and the item should be in the same condition as received and the packaging is not damaged. You can communicate with customer  service within this period or create another order and mention in the order note that you are exchanging a specific item(s).

Can I return my order ?

Yes, you can return your order if you changed you mind but the products must remain sealed and unused and you will be refunded with the deduction of the delivery fees. If you are outside Kuwait you will handle the shipping charges to our warehouse.

You should know that there are some products that cannot be returned as the policy of the company mention.

What are the products that cannot be returned ?

The products that cannot be exchanged or returned are the underwear and the perfumes.

When returning order can I have a refund ?

Yes, after returning the order and matching the conditions of return policy we will refund you your money as you paid on thoubi.store when confirming your order.

How long will it take to refund my money in my bank card ?

When the order arrives to our warehouse we will refund the amount of money you paid to your bank card within 7 working days.

What are the available languages on thoubi.store ?

There are two versions of our website: English and Arabic and you can switch between them by clicking on the flag icon on the top right of the website.

Can I order if I am outside Kuwait ?

Yes, you can order from anywhere in the world and we will deliver to your doorstep.

What is the discount code (Coupon) and how can I use it ?

The discount code is a promotional code that allows you to buy products from thoubi.store with a lower price than the original one for a limited time or until the stock ends and thoubi.store has the right to accept or void the discount code even if it is valid.

What to do when I receive a different item than the description or the picture mentioned on thoubi.store ?

In case you receive an item that is different than the description or the picture mentioned on thoubi.store please contact us and we will exchange the item without paying any additional fees.

How can I contact the administration of thoubi.store for suggestions or complaints ?

You can contact thoubi.store administration by e-mail on [email protected] and you will get an answer within one working day.

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