Terms And Conditions

Terms and Conditions

Please read the terms and conditions carefully before placing an order on our website. Placing order or using this site means that you accept the terms and conditions below. Please also refer to the Privacy Policy about the personal information you provide us.
Thoubi is not obliged to provide prior notice of amendments to the terms and conditions. In the event of any amendment to these provisions, the amendments shall apply to all orders placed and confirmed after the amendment. For orders confirmed prior to the amendment, they will not be covered.


About the site of Thoubi

This website "https://thoubi.com" is owned by Al Zouq Al Rafea International Company for General Trading and Contracting.



All contents of this site, including texts, graphic designs, icons and all other content, are owned by Thoubi and protected by copyright laws. Under this clause all works are licensed to thoubi.store. All rights reserved to thoubi.store website and applications. thoubi.store allows users to obtain electronic or paper copies of parts of the site only for use in placing orders from our website and purchasing from our products. You may browse, download, or print a set of materials displayed in different sections of the Site, which may be subject to certain restrictions and limitations, for personal use only or to be used to place an order or purchase products from our site. It is strictly prohibited to use this content in re-manufacturing, distribution or other works unless thoubi.store website authorizes you to do so. By using this site you agree not to change or delete any proprietary notices contained on the content you have downloaded from the site.


Limits of Liability

thoubi.store is not responsible for any damages resulting from the use, inability to use or performance of any of the products offered from us, even if it has indicated that such damages may occur. The applicable law may not permit the limitation or exclusion of liability for incidental or consequential damages, so it does not necessarily include the limitations or exceptions of the above liability.



Although Thubi is keen to provide accurate information about the products and their prices, the possibility of some typographical errors may occur. You will not be able to confirm the price of the product upon request from thoubi.store until you have placed the order. In the event that a product is offered at a price or false information thoubi.store has the right to refuse or cancel orders on this product as it deems appropriate. If there is an error in the price of a product you ordered, thoubi.store may, at its sole discretion, contact you to determine if you wish to continue this request after adjusting the price or cancel the order and notifies you.


Revocation process

If you visit the Site and / or complete the registration or shopping process you are bound by the terms and conditions mentioned here. thoubi.store may revoke these Terms and Conditions at any time and for any reason without prior notice. The revocation of these or some of these conditions will not affect both the rights and obligations of the parties agreed upon prior to the revocation date.


The use of the website

It is strictly prohibited to use obscene, offensive, or otherwise offensive language through our website or the services it provides to its visitors such as email and chat. It also prohibits the impersonation of other persons, including the employees of thoubi.store, or representatives of the site or any other member or visitor. We also prohibit, through our website, the download or distribution of any obscene or offensive content, infringing upon the rights of individuals or public rights, threats, defamation, libel or any illegal or inflammatory content that would incite a crime or violate the rights of any party or that result in violation of any law. It also prohibits the uploading of any marketing content on the site or the use of the site to urge others to join any online marketing service or any other institutions other than the website of thoubi.store.


Terms and Conditions governing this agreement

These terms and conditions represent the final and final agreement between the parties. Therefore, thoubi.store website is not bound by any changes, changes or any new terms and conditions added to the contents herein unless written, signed and approved by a person authorized by our company. Any amendments by the company to the provisions of shipment of the products upon receipt by the purchaser, shipment order or any similar process containing additional written terms and conditions of agreed or inconsistent provisions shall not be adopted. If a competent court rules that one of these terms or conditions is void, this will not affect the other terms and conditions mentioned here and agreed upon.

Accepting orders

All orders are subject to a price check written by an authorized officer of our company unless a fixed rate is agreed upon for a specified period. Thobe's invoice only contains what you should pay for the site and does not include any other costs that are paid to others such as customs.



The price to be valued, including any shipping costs, remains valid for 10 days unless it is agreed that it will not be changed by a written agreement of the required price or by a notarized certification of the sale by an authorized officer. It is possible that our company will cancel the fixed price that was agreed upon for a certain period if it is not written or sent to the customer before the company received a written acceptance of the price, and our company reserves the right to cancel the applications if the selling prices based on government laws are lower than the prices We evaluated them.


Payment terms

The discounts apply only to the value of the goods invoice and not to taxes and shipping costs. Our Company reserves the right to request the payment of the goods in advance or to pay a guarantee if the customer's physical condition so requires. If the seller fails to pay as agreed here or in any other agreements or fails to comply with any of the other agreed terms, our company has the right to cancel any uncharged payments from the request and the customer remains responsible and demanding all payments that have not yet been paid.


The Company reserves the right to replace the product with another product of the same type, quality and function without prior notice. Therefore, if the customer does not wish to receive an alternative product, he must declare that he does not wish to do so when he asks about the price, if the process requires a prior inquiry about the price, or specify this when placing the order on our site.

Customers may request a replacement for any product received by choosing a different size or color from the same product except for underwear.



You can't return the goods and you can't cancel the orders after they have been accepted by our company except with the written consent of the company to do so. Returned items and special requests are only allowed to be returned if they prove to have a problem before they are sent to the customer. 
Steps of the return process:

• Communicate with site officials on customer service numbers within 72 hours of receiving the order.

• The product must be unused and carry the trademark as it is returned within the original packaging delivered.

• Customer will be contacted and the order will be returned within 72 hours of receipt by the site's management for the return request and the payment of refunds varies from 10-15 working days.

• Non-returnable items: underwear and perfumes.


Taxes and import / export licenses

Our prices do not include taxes, so the customer has to pay the taxes on the invoices attached to our company unless an exemption can be issued to the authorities or our company is legally prohibited from collecting taxes from the customer. The customer must also provide import or export licenses.


Property and risk of loss

The delivery of the goods to the shipping company is supposed to lead to the arrival of the shipment to the customer. Therefore, thoubi.store is not responsible for any risk of loss or damage occurring on the goods after delivery to the shipping company. Any suit for any damage to the goods during shipment or delivery is direct to the shipping company. Any claims by the customer on our company for any shortening or damage that occurred prior to delivery of the shipment to the shipping company must be addressed to us in writing within 5 days of receipt of the shipment accompanied by the original shipping invoice signed by the shipping company and note from the shipping company that it has been received from our company in the alleged case. Regardless of the transport risk that the customer can face, the ownership of the goods sold under this clause remains with our company until the agreed amount is fully paid, including the payment of deferred bonds documented by notes or others, interest, transportation costs and attorneys fees. To do all that, it is necessary for the customer to preserve the right and ownership of the company.


Out of control conditions

Our company is not responsible for any failure or failure to perform its duties resulting directly or indirectly from compelling circumstances that can not be controlled such as: customer actions, military or civil authorities including wage and price controls, fires, wars, riots and insurgency, delay in the process And the inability to provide the raw materials necessary for the completion of work such as: sources of energy, basic components, labor, fuel, supplies or any other circumstances beyond the control of the company, whether identical or not identical to what was mentioned previously. If some quantities are affected and others remain as they are, the company will exclude the affected quantities without taking responsibility, but the agreement remains the same. At any time when the company is exposed to a shortage of supplies for any of the reasons mentioned above, the company has the right to distribute its sources and raw materials among the group of beneficiaries in any way that the company considers fair and logical. The Company shall not be liable for any special damages or consequential damages resulting from the delay in the event of any of the circumstances mentioned above.



We guarantee to the buyer that all our products are free from any defects in materials and manufacturing and are manufactured according to the required industry standards. Therefore, the warranty mentioned herein can't be waived and it replaces and excludes all other warranties not mentioned herein including implied and implied warranties through the application of the law or any other warranties such as any guarantees of product capacity or efficiency. No agent, employee or representative of the Company has any authority to compel our company to represent, confirm or guarantee the Goods. None of these representations and warranties shall be considered as part of this agreement and shall therefore be void. In the event of any defect in the materials or manufacturing, the customer must communicate with us within 5 days from the date of receipt of the goods. If the customer does not communicate with the company within 5 days, the company disclaims these liability. The Company assumes no liability in the event of loss or damage resulting from misuse of the product. The company assumes no responsibility or warranty in respect of product designs. The above warranty supersedes and excludes all other warranties, whether implied or legal, such as implied warranties of product capacity or efficiency.



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